Frequently Asked Questions

The following FAQ is taken from the official Big Daddy Smokes Website. To visit the offcial site, click here.

What are the Shipping charges?

Shipping rates are charged on a weight per carton basis. Since we are shipping on your behalf .. what the carrier charges is what you'll pay ... Big Daddy does not not make money from shipping charges, we are only acting as agent. When ordering, please make sure that your billing address corresponds with the billing address your issuing credit card bank has on file for you. Orders will not be shipped until address verification can be obtained. There will also be a one time $3.00 fee on all first orders to cover the cost of the UPS adult age verification process and a $6.00 fee on USPS restricted Delivery. This is a one-time fee at the moment and will be offset by current and future savings.

If I choose not to pick up my order and have bigdaddysmokes.com ship it on my behalf, how long will it take to receive my order?

All orders are shipped within the United States Only. Orders, which are placed by 1:00 P.M. EST in most cases, are shipped that day, and depending on your chosen shipping method, should be received within 1-5 business days. Orders placed after 1:00 P.M. EST will be processed and shipped the next business day. Your order can be shipped for you via UPS and USPS. UPS and USPS do not include weekends or holidays as business days. Orders received after 1:00 P.M. Friday will be processed and shipped on the following Monday. All shipping charges are based on your zip code and the amount of items in your basket.

How will I know you received my order?

You will receive an E-mail confirmation to let you know that your order was received and is being processed. Once Shipped you will receive another email to give you your selected shipper (if shipped) tracking number.

How can I track where my package is?

After your order is shipped, we send out an e-mail with a tracking # and a link to UPS online tracking!!!

Do you accept coupons?

No. But this is something we will look to bring you in the future.

How safe is it to order online?

All credit card transactions are placed utilizing the latest SSL technology. We use Verisign's 128 bit secure encryption.

What if I don't see a certain type of cigarette on your web site?

BigDaddySmokesis constantly updating its inventory. In the event that you don't see something that you want please contact us. In most cases, if we don't have the item in stock, we can order it for you. We have an extensive network of suppliers and vendors and can usually get what you want very quickly.

What if I have a problem with my order?

In the event that you have a problem with your order please email us at CustomerService@bigdaddysmokes.com All shortages must be reported within 24hrs of delivery. Keep all packaging material.

What if I want to order by mail?

We only accept orders online, sorry :-(

Which credit cards do you accept?

Visa, MasterCard, Discover Card and American Express cards are accepted.

How do I create an account?

Creating an Account is Easy. Simply go through the purchasing steps and complete the registration form. By doing this, you won't have to re-enter your personal information at each visit.

How fresh are my cigarettes?

Because we do such a high volume of sales we receive new stock daily. We guarantee that the products we sell are the freshest available. If you receive a product that is not fresh let us know we will promptly replace it.

Will I be charged taxes?

We will charge sales tax only if the order is being picked up or shipped to Kentucky. It is the responsibility of the Buyer to ascertain and comply with any laws in regard to the purchase and use of any
cigarette products. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular State; the consumer may want to contact their state authorities.

What is your return policy?

If you receive an incorrect item due to a mistake on our part please call or email us and we will gladly replace the wrong item with the correct item and include a prepaid shipping label with that order to ship the incorrect merchandise back to us at no cost to you. If there was a mistake on your part you can ship the incorrect merchandise back to us at your expense. Any item(s) sent out after your original order due to a mistake or damage will be charged to your credit card. Once the incorrect or damaged item(s) are returned to BigDaddySmokes.com we will credit that amount back to your credit card.

If you decide that after you receive your order you do not want an item(s) just return the "unopened" carton(s) back to us at CustomerService@bigdaddysmokes.com and we will refund your credit card. Shipping fees cannot be refunded. Refunds take up to 10 business days to process. There is a 15% restocking fee on all returns. All returns must be made within 30 days of purchase.